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IT Service Management Apprentice

2 months ago

London, Greater London, United Kingdom Department for Work and Pensions Full time

Position Overview

Are you eager to expand your knowledge and skills in IT?

Do you aspire to enhance your technical expertise within an organization dedicated to improving the lives of citizens across the UK?

Join a dynamic and enthusiastic team where every day presents new challenges, and your contributions will help ensure the reliability of our IT services.

The Department for Work and Pensions (DWP) Digital is committed to creating and maintaining accessible digital services that empower millions to receive essential support, advice, and financial assistance.

Our mission is to design, develop, and deliver top-tier digital solutions that cater to users needing to claim benefits, seek employment assistance, or understand their State Pension.

This apprenticeship offers a unique opportunity to 'earn while you learn,' gaining practical experience as you work towards a Level 3 qualification. You will receive structured training to cultivate vital skills, knowledge, and professional behaviors, all while being part of a supportive team environment.

With 20% of your working hours dedicated to training, you will benefit from guidance from your line manager, skills coach, and the broader service management community, alongside fellow apprentices. This collaborative environment will provide ample support to help you thrive in your role.

Some travel to other digital hubs may be necessary as part of your responsibilities.

Role Responsibilities

As an apprentice in service management, you will engage in various essential duties, including:

  • Incident Management: Addressing and resolving service interruptions to maintain operational continuity.
  • Change Management: Overseeing modifications to services while minimizing disruption and ensuring quality.
  • Problem Management: Identifying root causes of issues and implementing solutions to prevent recurrence.
  • Service Reporting: Compiling and analyzing data to enhance service delivery and customer satisfaction.

You will be assigned to one of the following specialized teams:

  • Working Age Live Support: Supporting IT services for the Working Age Directorate, ensuring reliable service delivery for critical operations.
  • Retirement and Appeals: Maintaining high service availability and managing incidents and changes to enhance user experience.
  • Low Code/The Garage: Managing live service processes across multiple critical services.
  • Digital Channels: Overseeing digital services that facilitate communication and operations.
  • Technology Corporate Services: Managing service delivery for various corporate systems.
  • Citizen Information: Handling essential systems that store vital customer information for efficient service delivery.

Eligibility Criteria

To qualify for this apprenticeship, candidates must meet the following requirements:

  • Possess a valid passport, birth certificate, or residence permit.
  • Have the legal right to live and work in the UK.
  • Have resided in the UK or EEA for at least three years prior to the apprenticeship start date or hold refugee status.
  • Not be enrolled in full-time education or another apprenticeship at the start date.
  • Not hold an existing qualification at the same or higher level in a similar field.
  • Hold GCSEs in Maths and English at Grade C/4 or above or successfully complete a functional skills test.

Commitment

We expect candidates to be dedicated to completing the apprenticeship and obtaining the qualification.

Benefits

As part of your employment, you will enjoy:

  • Employer pension contributions.
  • Annual leave increasing up to 30 days based on your working pattern.
  • Flexible working arrangements to support work-life balance.
  • Tailored learning and development opportunities, including recognized qualifications and mentoring.
  • An inclusive workplace with access to various staff networks.

Salary Information

The regional pay for this position is competitive and reflective of the responsibilities involved.