Receptionist (12 months FTC) - Customer Service Expert

3 days ago

London, Greater London, United Kingdom Commonwealth Bank Full time

About Us:

The Commonwealth Bank Group is a leading financial services organization in Australia, providing a wide range of integrated services to its customers. Our customers are at the forefront of everything we do, and we strive to be better than ever.

Join Our Team:

The Facilities team is part of the CBA Europe Finance and Operations team, which provides financial and management reporting, financial advice, and operational support to our business partners. This involves a range of services, including:

  • Reporting of daily profit and loss statements for the Trading business
  • Monthly performance reporting for Product and Client segments
  • Budgeting and forecasting
  • Ad-hoc special reviews

We are responsible for ensuring a robust financial control framework exists and operates effectively to safeguard the Bank's assets for the IB&M businesses. Additionally, we provide operational support to the business, including Loan Operations and Facilities Management.

Your Role:

You will report directly to the London Branch Facilities Manager and be responsible for:

  • Meeting and greeting guests, customers, clients, couriers, and service staff for all departments of the London office
  • Operating the branch switchboard and associated tasks
  • Managing branch phone numbers for the internal directory and Business Continuity
  • Issuing and controlling office access cards, monitoring and reviewing access levels
  • Assisting with the coordination of CBA events held at the London office
  • Providing overflow EA/PA and Facilities duties for the branch
  • Managing branch couriers and DHL requirements for CBA London

Requirements:

We are looking for a candidate with:

  • Proven experience in a customer service role
  • Intermediate Word and Excel skills
  • Professional receptionist skills, excellent presentation, and communication skills
  • Able to work without supervision and take initiative
  • High attention to detail
  • The ability to follow safety and security procedures and put them into effect
  • The ability to use office equipment such as switchboards, fax machines, and photocopiers

Working Arrangements:

This role is on-site 5 days per week. In order to be successful, you will have to be willing to work on-site.

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