Customer Service Representative
4 weeks ago
We are seeking a highly organized and relationship-building individual to join our Cooplands bakery team as a Customer Service Advisor. This part-time role will be based in our Scarborough or Durham Bakery and will involve working 20 hours per week, Monday to Friday, with occasional Saturdays.
Key Responsibilities:
- Provide exceptional customer service as the first point of contact for external customers and internal team enquiries.
- Liaise with and provide support to the shop, transport, and bakery teams, responding to operational queries efficiently and effectively.
- Respond to external customers and the retail team enquiries in a professional and timely manner.
- Ownership of external customer queries, feedback, and complaints, escalating when necessary.
- Provide accurate and timely information to the retail team, ensuring the appropriate level of detail and insight.
- Work as part of a strong team to deliver results to a variety of customers.
- Develop good working relationships with Retail teams and key stakeholders.
Requirements:
- Strong customer-facing telephone and call handling skills.
- Confident working knowledge of Microsoft packages.
- Excellent written and verbal communication skills.
- Adaptable, with the ability to work around changing business needs.
Benefits and Rewards:
- 25% Cooplands Staff Discount.
- 28 Days Annual Leave, rising to 33 days with long service (pro-rata for part-time staff).
- Pension Scheme.
- Progression and career opportunities.
- Recognition rewards.
- Discretionary Sickness pay.
- Access to Employee Assistance Program.
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