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Event Operations Supervisor

2 months ago

Newton Cheshire, United Kingdom Chester Zoo Full time £30,000

Join Our Team

We are thrilled to present a remarkable opportunity to become a part of our expanding team within a truly exceptional setting. As a key member of the Food and Beverage division, the Events Operations Supervisor will oversee the daily activities of the team across various event venues, ensuring a seamless experience for all guests.

Key Responsibilities

In this managerial role, you will:

  • Oversee the operations of a bustling event venue, facilitating conferences, weddings, and distinctive gatherings while upholding world-class standards of service.
  • Recruit, inspire, and develop team members to provide an outstanding guest experience.
  • Manage all Food and Beverage systems, including health and safety protocols, electronic point of sale systems, attendance tracking, inventory management, and cash security, ensuring compliance and target achievement.
  • Utilize Management Information (MI) to exhibit strong commercial insight, swiftly responding to performance metrics and ensuring the team is well-informed with clear daily objectives.
  • Maximize revenue to meet financial goals, including monitoring labor costs and Food and Beverage expenditures, handling cash transactions, and maintaining accurate financial records.
  • Implement and ensure adherence to policies, developing standard operating procedures and safe working practices, including food safety systems, while strictly observing health and safety regulations.

Employment Package

This position involves a variety of shifts, including daytime and evening hours for events such as weddings and corporate gatherings. The role encompasses a full-time commitment of 40 hours per week, spread over 5 days out of 7 on a rotating schedule, including weekends and holidays.

  • Permanent employment contract
  • Annual salary of £31,223.05 based on a 40-hour workweek
  • 33 days of annual leave
  • Annual holiday buy/sell scheme
  • Staff pass for personal visits, along with complimentary tickets for friends and family
  • Cycle to work initiative
  • Healthcare cash plan and employee assistance program
  • Discounted gym membership
  • Discounts on cinema tickets, restaurants, retail shops, and more through our perks program
  • Pension scheme with generous employer contributions up to 9%

Candidate Requirements

  • Experience in event operations within a high-volume environment, ideally at a mid-management level in a prominent event venue.
  • Proven leadership skills with the ability to motivate and guide a diverse team.
  • Awareness of current trends in food and beverage and event management, with the capability to benchmark against competitors and propose innovative improvements.
  • Comprehensive knowledge of health and hygiene safety regulations.
  • Exceptional customer service skills in a guest-centric environment.
  • Strong understanding of budgeting, forecasting, and target setting.
  • Excellent written and verbal communication skills, capable of engaging with individuals at all levels.
  • Proficient in computer applications, particularly Excel and other Microsoft Office tools.
  • Ability to balance guest expectations with service capabilities while ensuring profitability.
  • Familiarity with effective performance monitoring systems.

Desirable Qualifications

  • Experience in food and beverage operations within a leisure or visitor attraction setting.
  • Relevant vocational qualifications in food and beverage management.

Why Work With Us?

We are a diverse and inclusive organization, committed to investing in our team members' professional growth. Our work environment is unlike any other, where you can enjoy the beauty of nature and wildlife while contributing to our mission of conservation and education.