Release Management Director

4 days ago

Liverpool, Liverpool, United Kingdom System C Full time

Job Summary

The Head of Release Management at System C is responsible for overseeing the entire release management function across the organization, including leading a team of release train engineers. This role focuses on managing the end-to-end release process, from development through to production, ensuring that releases are delivered on time, meet quality standards, and align with business goals.

Key Responsibilities

Release Planning & Coordination

  • Own the release management lifecycle, including scheduling, coordinating, and managing releases across multiple applications and projects.
  • Collaborate with Product Management, Development, QA, and Operations teams to ensure releases are planned and delivered according to business priorities.
  • Manage release schedules, ensuring dependencies are identified, risks are mitigated, and deliverables are aligned with business timelines.
  • Coordinate pre- and post-release activities, ensuring all teams are prepared for go-live and that rollbacks or hotfixes are handled efficiently if needed.

Process Improvement & Governance

  • Develop and maintain efficient release management processes, ensuring they are consistently followed across all R&D teams.
  • Promote, implement and improve best practices for release automation, continuous integration, and continuous delivery pipelines.
  • Ensure proper governance around release approvals, gatekeeping, and post-release reviews, ensuring lessons learned are applied to future releases.
  • Drive continuous improvement initiatives to optimise release frequency and reduce risks associated with deployments.

Risk & Issue Management

  • Identify, track, and manage risks related to release readiness, including potential delays, quality issues, or operational bottlenecks.
  • Collaborate with stakeholders to proactively resolve conflicts in priorities, resources, or technical challenges that could impact release success.
  • Ensure release-related issues are escalated and managed promptly, with clear communication to all stakeholders.

Cross-Functional Alignment & Communication

  • Act as the primary point of contact for all release-related activities, providing regular updates on release status, risks, and mitigation strategies.
  • Work closely with cross-functional teams (Product, Engineering, QA, Operations) to ensure alignment on release goals, timelines, and responsibilities.
  • Ensure stakeholders are informed of release impacts, and that release schedules are communicated clearly across the organisation.
  • Foster collaboration and coordination between teams to streamline release processes and resolve conflicts.

Requirements

  • Bachelor's degree in computer science, Engineering, IT, or a related field, or equivalent professional experience in release or engineering management.
  • Extensive experience in release management, with a strong understanding of software development lifecycle (SDLC) and Agile methodologies, such as SAFe, Kanban and Lean.
  • Experience managing complex, multi-platform release processes in a fast-paced, high-availability environment.
  • Strong organisational and leadership skills, with the ability to coordinate multiple teams and manage competing priorities.
  • Proficient in release automation tools and CI/CD pipelines (e.g., Jenkins, GitLab, etc.).
  • Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and manage expectations.
  • Strong problem-solving abilities and decision-making skills, with experience managing risks and resolving conflicts in a dynamic environment.

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