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Release Coordination Specialist
2 months ago
Position Overview
Are you ready to contribute to a transformative digital journey within a dynamic team? If you seek a role that carries significant impact, this opportunity may be ideal for you.
Role Summary
The Crown Commercial Service (CCS) is in search of a dedicated professional to ensure that technical modifications to digital services are thoroughly evaluated for their effects, prioritized, scheduled, authorized, and executed in accordance with established protocols.
Your responsibilities will include establishing and leading a Change Advisory Board (CAB). You will oversee the coordination of releases and interdependencies for deployments across our cloud environments, including AWS and Azure, as well as other platforms like Salesforce and Workday. Your exceptional collaborative skills will be essential in working alongside team members, clients, and external service providers.
We are looking for an individual who can initiate and implement effective processes while prioritizing user needs.
Team Overview
This position is part of the Digital Services (DST) Technical Operations team, which consists of 11 members responsible for the continuous development, delivery, and support of over 20 digital services for internal users, customers, and suppliers, achieving high system uptime. The role reports to the Head of Service and does not currently involve direct line management responsibilities.
This position is integral to the Digital, Data, and Technology profession within the Civil Service.
Key Responsibilities
As a key member of the team, you will be expected to demonstrate meticulous attention to detail, a willingness to learn new applications, and a collaborative spirit to ensure the delivery of a superior end-to-end technology operations service for CCS clients.
- Establish and lead a CAB, ensuring appropriate membership and defined terms of reference.
- Enhance awareness of the CAB and manage adherence to change processes.
- Oversee changes to services, configuration items, organizational changes, supplier modifications, and related documentation, ensuring compliance with business services affected by these changes.
- Ensure accurate recording and control of changes to assets, promoting organizational commitment to asset management.
- Collaborate with team members, delivery partners, and service providers to achieve seamless implementation of new and improved services.
- Coordinate responses to incident reports, ensuring proper prioritization and detailed information for effective investigation. Identify the appropriate procedures for resolution and monitor progress updates for clients.
- Stay informed about industry advancements to leverage new and emerging tools and technologies effectively.
Candidate Profile
Essential Qualifications (To be evaluated at application stage):
- Proven experience in change management with the ability to develop a successful change management process from inception to full maturity in production environments.
- Experience in asset and configuration management.
- Demonstrated knowledge of managing service components to meet business requirements and performance objectives.
- Experience in diagnosing and prioritizing incidents, investigating their origins, and identifying resolutions.
- Ability to manage competing priorities and proactively share knowledge with team members.
Core Competencies
We will assess you against these competencies during the selection process:
- Collaborative Teamwork
- Quality Service Management
- Effective Decision-Making
- Strategic Perspective
- Timely Delivery
Benefits
In addition to a competitive salary, the Crown Commercial Service contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme.
What We Offer:
- Attractive salary package
- Comprehensive pension scheme
- Discretionary performance-related bonus
- Flexible working arrangements, including remote work options
- Flexi-time scheme (available for specific grades)
- A minimum of 25 days of annual leave, increasing with service
Join us in making a difference and explore the rewarding work we do.
The Civil Service is committed to attracting, retaining, and investing in talent from diverse backgrounds. We aim to make our recruitment process accessible to all candidates.
Flexible Working Environment
CCS promotes a flexible working model that allows our colleagues to benefit from a combination of home and office work. Successful candidates are expected to work from designated office locations as required. Our current office attendance policy mandates a minimum of 26 days per quarter in CCS office locations or off-site meetings with stakeholders. This approach supports our commitment to responsible business practices, offering flexibility and a better work-life balance while ensuring we deliver our services effectively.