Housekeeping Manager

5 days ago

Edinburgh, Edinburgh, United Kingdom Staycity Group Full time
About Staycity Group

Staycity Group is a thriving and rapidly expanding aparthotel operator, making waves across the heart of Europe. With an impressive track record of multiple new aparthotels opening each year, we're on an unstoppable journey, with 32 exceptional properties across iconic European cities.

Our Culture

We're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. We thrive in a high-paced, evolving environment where ambiguity is met with enthusiasm and determination. Our team is passionate about growing with and supporting others, and we're committed to delivering exceptional guest experiences.

The Role

We're seeking a highly skilled Housekeeping Manager to join our team. As a key member of our operations team, you'll be responsible for implementing and upholding our Standard Operating Procedures (SOPs) for our Housekeeping department. You'll take ownership of maintaining the property's presentation and hygiene standards, consistently meeting our high-quality benchmarks.

Key Responsibilities
  • Implement and uphold SOPs for the Housekeeping department, ensuring strict adherence to our quality standards.
  • Maintain the property's presentation and hygiene standards, consistently meeting our high-quality benchmarks.
  • Manage customer interactions and oversee the daily operations and administration of the Housekeeping department.
  • Inspect all goods received by the Housekeeping department, checking for quality and quantity, and ensure delivery receipts are signed and forwarded to the Accounts Department.
  • Maintain accountability for all Housekeeping equipment, ensuring its optimal functionality, and keep sufficient inventory levels to ensure seamless operations.
  • Provide training, guidance, and supervision to the Housekeeping team, actively participating in day-to-day department activities.
  • Evaluate individual and team performance against set objectives, offering constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
  • Enhance the team's skills and knowledge by creating and executing department-specific training plans that align with our business objectives.
  • Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
Requirements
  • Proven track record in hotel or hospitality, with prior management experience in housekeeping.
  • Exceptional eye for detail, ensuring our apartments meet our high standards.
  • Outstanding communication skills and the ability to lead and motivate a diverse team.
  • Dedication to providing exceptional customer care and the ability to expertly handle any guest concerns or complaints.
  • Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
  • A self-motivator with attention to detail and a passion for customer service.
What We Offer
  • Paid Maternity, Surrogacy, Adoptive & Paternity leave.
  • Generous holiday allowance.
  • Matched pension contributions.
  • Annual Bonus, based on your contribution and impact.
  • Discounted rates for overnight stays for you, and your family and friends.
  • Refer and earn scheme if you successfully refer a friend to work with us.
  • TaxSaver commuter scheme (only applicable in Ireland).
  • Cycle to work scheme- to support a healthy lifestyle and our planet (only applicable in Ireland/UK).
  • Education Support to help you foster new skills, build confidence and flourish.
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community.
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP).
  • Long service rewards.

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