IT Service Centre Specialist

2 days ago

Salford, Salford, United Kingdom Bupa Full time

Job Title: IT Service Centre Specialist

Job Summary:

We are seeking a highly skilled IT Service Centre Specialist to join our team at Bupa. As a key member of our IT department, you will be responsible for providing first-line incident management and customer-focused support to our internal customers, IS teams, and vendors.

Key Responsibilities:

  • Provide first-line support to customers, IS teams, and vendors, ensuring timely and effective resolution of incidents.
  • Act as a single point of contact for Bupa IS customers, providing excellent customer service and ensuring regular updates are provided.
  • Recommend opportunities to improve working practices and team performance to the Service Centre Management Team.
  • Participate in IS functional/departmental meetings, providing feedback to ensure continual improvement, productivity gains, and overall customer satisfaction.
  • Stay up-to-date with the Bupa organisation and business, the healthcare market place, and IT industry opportunities to provide desktop solutions.
  • Follow ITIL-based Operational Lifecycle procedures to ensure a cost-effective and efficient service to the IT Customer Service.
  • Ensure strict compliance with Bupa security standards and policies.

Requirements:

  • General awareness of Bupa's Business and systems.
  • Strong Customer Focus.
  • Strong Communications skills, telephone, written, and face-to-face.
  • Good awareness of Microsoft Desktop products.
  • Good awareness of Infrastructure Components (Network, NT, Exchange).
  • Good organisational skills.
  • ITIL qualified.

Why Bupa?

We are a health insurer and provider, with no shareholders. Our customers are our focus, and we reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people, supporting a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.

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