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Collections Specialist

2 months ago

Sheffield, Sheffield, United Kingdom Nicholas Howard Full time
Job Title: Collections Advisor

Nicholas Howard Limited is seeking a skilled Collections Advisor to join their team in Sheffield. As a Collections Advisor, you will play a crucial role in identifying customer solutions on accounts, primarily through telephone negotiation.

Key Responsibilities:
  • Manage allocated caseload to ensure timely action on all accounts.
  • Review customer accounts to determine and propose the best possible resolution.
  • Negotiate with customers to secure affordable solutions, signposting to free debt advice when necessary.
  • Follow up on payment promises to secure ongoing payment arrangements.
  • Update client accounts accurately and concisely.
  • Negotiate settlement terms with debtors or appointed third parties.
  • Provide support to colleagues through shadowing and training.
  • Ensure compliance with legal, regulatory, and internal policy requirements.
  • Support the team to meet performance objectives and key performance indicators.
Requirements:
  • Excellent communication and interpersonal skills.
  • MS Office and/or Google experience.
  • Ability to work in a team environment.
  • Good organisational and administrative skills.
  • Adaptability and flexibility.
Desirable:
  • Debt collection agency experience.
  • Experience working on a telephone dialler.
  • Understanding of FCA regulations and DPA principles.

To be considered for this position, please apply below.