Emergency Response Medical Consultant

3 weeks ago

Crawley, West Sussex, United Kingdom SECamb Full time

Job Overview

Join Our Team at SECamb

Why Consider This Position?

Our 999 Emergency Call Handlers (Emergency Medical Advisors) are dedicated individuals from diverse backgrounds who share a common goal: to assist those in need during emergencies.

As the initial point of contact for patients calling 999, you play a crucial role in their care journey.

Key Attributes of an Exceptional 999 Emergency Call Handler (Emergency Medical Advisor)

  • Compassionate and empathetic demeanor
  • Excellent communication abilities
  • Flexibility and adaptability in work hours

Primary Responsibilities

In your role as a SECamb 999 Emergency Call Handler, you will be responsible for gathering essential information from callers while providing reassurance and guidance, often in challenging situations. You will document patient details and their conditions in our system, categorizing the urgency of their needs to ensure they receive appropriate care, whether that be an emergency ambulance dispatch, a clinician's assessment over the phone, a referral to another care option, or self-care advice.

We offer comprehensive training in a supportive environment within our Emergency Call Centres.

Our Training Program Includes:

  • 9 weeks of full-time training
  • Full-time commitment required, even for part-time candidates
  • Mandatory attendance to obtain your Pathways license
  • 3 weeks of classroom training followed by 6 weeks of hands-on mentoring
  • Designed to ensure a smooth transition to independent call handling

About SECamb

As a 24/7 service, this position requires a flexible shift pattern, including early, late, night, and weekend shifts. Fixed rotas are established to maintain safe patient care. If you prefer to work exclusively nights, we can accommodate that as well.

Benefits We Offer:

  • Competitive salary ranging from £22,816 to £24,336, with potential earnings up to £28,000 annually.
  • Shift bonuses for unsocial hours worked between 8pm and 6am on weekdays and all day Saturday.
  • 35 days of annual leave, including Bank Holidays (pro rata).
  • Flexible working hours on a rota basis.
  • Complimentary parking.
  • Blue Light discount card.
  • Generous NHS Pension Scheme.
  • Access to an award-winning Wellbeing hub.
  • Opportunities for training and development.
  • Salary Sacrifice schemes for vehicles or bicycles.
  • Access to occupational health services.
  • Enhanced DBS check.
  • Bonus schemes.

Job Responsibilities

Role of an Emergency 999 Call Handler (Emergency Medical Advisor)

When a 999 call is made, it is directed to a call handler at one of our Emergency Operation Call Centres. These professionals are trained to utilize the NHS Pathways system to assist in various scenarios, from minor ailments to critical emergencies. Your support will range from providing life-saving guidance while an ambulance is en route to directing callers to more suitable services.

This position can be demanding and challenging, yet it is also highly rewarding. Candidates must possess a variety of skills to navigate stressful and emotional situations while demonstrating compassion and empathy to all callers.

  • Successful candidates will show a strong commitment to delivering patient-centered service.
  • We seek individuals with the passion and resilience to positively impact lives in a high-pressure environment.
  • Ability to work collaboratively within a team and independently, along with fast and accurate typing skills, is essential.
  • This role is ideal for those who remain composed under pressure, excel in problem-solving, and possess outstanding interpersonal skills.

Additional Information

Interview Process

The selection process will include an online psychometric assessment, multiple mini interviews, and a tour of the Emergency Operations Centre.

All successful candidates will be required to undergo an Enhanced DBS check for working with adults and children.

Training Opportunities

We have training sessions available for interested candidates.

Qualifications

Essential

  • GCSE or Functional Skills level education with fundamental skills in Maths, English, and ICT, or evidence of using these skills in previous employment.

Desirable

  • Level 2 qualification in Customer Service or Health and Social Care.

Experience

Essential

  • Experience in public communication.
  • Ability to engage with diverse individuals and build rapport.

Desirable

  • Experience in a computer-based role with strong IT skills.
  • Previous teamwork experience across various settings.

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