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Night Duty Operations Manager

2 months ago


Westminster Abbey, United Kingdom Great Scotland Yard Full time
About the Role

The Night Duty Manager is a key member of the hotel team, responsible for overseeing and leading the night shift operations. This role requires a strong focus on delivering exceptional guest service, managing front-of-house operations, and ensuring compliance with health, safety, and security protocols.

Key Responsibilities
  • Lead the night team to deliver high levels of guest service and satisfaction
  • Manage front-of-house operations, including check-ins, check-outs, and guest interactions
  • Prepare and submit nightly reports to senior management, highlighting important occurrences and areas for improvement
  • Ensure all operations comply with relevant health, safety, and security protocols
  • Monitor the safety and security of the premises, taking prompt action to address any concerns
About Great Scotland Yard Hotel

As a member of the Great Scotland Yard Hotel team, you will be part of a dynamic and inclusive environment that values diversity, equity, and inclusion. Our hotel is a unique and historic property, offering a wide range of amenities and services to our guests. We are passionate about delivering exceptional guest experiences and creating a welcoming atmosphere for all.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and inclusive work environment
  • Access to training and development programs
  • A comprehensive benefits package, including health insurance and retirement plans