On Board Host

2 weeks ago

Liverpool, Liverpool, United Kingdom SSP Group Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as an On Board Host. As a key member of our service centre team, you will be responsible for providing exceptional customer service to our passengers on board our trains.

Key Responsibilities:

  • Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
  • Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
  • You can claim up to 50 rover tickets for TPE network rail for family & friends.

Why Work with Us:

At SSP Group, we offer a dynamic and supportive work environment, with opportunities for career growth and development. Our benefits package includes:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • Up to 75% discount off on SSP brands during work hours.
  • Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
  • Learn while you Earn: Access to award-winning training, apprenticeships and development.
  • Internal Growth Opportunities: Build your career with us 70% of our Managers are internal promotions.
  • < App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
  • Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
  • Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
  • Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
  • Referral Rewards: Get rewarded with £400 for successful referrals.
  • Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
  • Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
  • Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.

About Us:

SSP Group is a leading provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

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