On Board Host

3 weeks ago

Liverpool, Liverpool, United Kingdom SSP Group Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as an On Board Host. As a key member of our service centre team, you will be responsible for providing exceptional customer service to our passengers on board our trains.

Key Responsibilities:

  • Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
  • Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
  • You can claim up to 50 rover tickets for TPE network rail for family & friends.

Why Work with Us:

At SSP Group, we offer a dynamic and supportive work environment, with opportunities for career growth and development. As an On Board Host, you will be part of a team that is passionate about delivering exceptional customer service and making a difference in the lives of our passengers.

What We Offer:

  • Competitive pay rates and opportunities for commission.
  • Full training and development opportunities.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and advancement.
  • A range of employee benefits, including discounts on food and drink, travel, and leisure activities.

Requirements:

  • 18 years of age or over.
  • Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

About Us:

SSP Group is a leading provider of catering and onboard services to the British Railway Industry. We are committed to delivering exceptional customer service and making a difference in the lives of our passengers.

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