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Retail Assistant Manager

2 months ago

Grays, United Kingdom Evans Cycles Careers Full time
Position Overview:

The Assistant Store Manager at Evans Cycles is essential in aiding the Store Manager with the daily operations of the retail outlet. This role encompasses leadership, customer engagement, sales enhancement, and operational management responsibilities.

Key Responsibilities:
  • Leadership: Support the Store Manager in guiding and inspiring the store team to meet sales objectives and deliver outstanding customer service.
  • Customer Engagement: Establish a high benchmark for customer service, ensuring the team provides a positive and informed experience for all customers.
  • Sales and Display Management: Collaborate with the team to drive sales performance, ensuring products are presented attractively and organized effectively.
  • Staff Development: Assist in the training and development of store personnel, focusing on product knowledge, sales techniques, and customer service excellence.
  • Inventory Oversight: Aid in managing store inventory, including stock levels, replenishment, and accuracy. Participate in regular inventory assessments.
  • Financial Procedures: Supervise cash handling processes, including register operations and financial reconciliations.
  • Customer Insights: Collect and communicate customer feedback to the Store Manager, providing suggestions for enhancing the customer experience.
  • Operational Duties: Assist in the opening and closing of the store, ensuring adherence to security protocols.
  • Safety Standards: Foster and maintain a safe and compliant store environment, following all company policies and regulations.
  • Administrative Responsibilities: Execute various administrative tasks, such as scheduling, payroll, and reporting, as directed by the Store Manager.

Qualifications:
  • Prior experience in retail management, ideally within the cycling or sporting goods sector.
  • Strong leadership and team management capabilities.
  • Exceptional customer service and communication skills.
  • Sales-driven with a proven record of achieving or surpassing sales targets.
  • Knowledge and enthusiasm for cycling and related products.
  • Able to thrive in a dynamic retail environment.
  • Excellent organizational and problem-solving abilities.
  • Proficient in basic computer applications.
  • Willingness to work weekends and evenings as required by store operations.

Additional Benefits:

We offer a comprehensive benefits package, including:
  • Commission-based bonuses across a diverse range of products.
  • Monthly group rewards and recognition initiatives.
  • Access to development courses with national qualifications.
  • 40% discount on in-store uniforms.
  • Discounted gym memberships.
  • 20% discount across all company brands.
  • Eligibility for the Ride-To-Work scheme (subject to terms and conditions).