IT Support Specialist

1 month ago


Crawley, West Sussex, United Kingdom In Technology Group Full time £35,000
Job Title: 2nd Line IT Support Engineer

We are seeking a skilled 2nd Line IT Support Engineer to join our team at In Technology Group. As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to our clients and resolving complex technical issues.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and remote desktop
  • Resolve complex technical issues related to Windows Desktop OS, Office 365, and Windows Server
  • Collaborate with the 1st Line Support Team to resolve technical issues
  • Document and track technical issues using our ticketing system
  • Participate in on-call rotations to provide 24/7 support
Requirements:
  • Strong technical knowledge of Windows Desktop OS, Office 365, and Windows Server
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience with ticketing systems and documentation
  • Strong analytical and troubleshooting skills
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Flexible working hours and remote work options
  • Access to the latest technology and tools


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