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Premier IT Service Technician
2 months ago
About Couno IT Solutions:
Couno IT Solutions is a leading provider of premium technology solutions, dedicated to delivering exceptional service and driving efficiency.
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Service Desk, you will play a pivotal role in resolving complex technical issues, maintaining our premium service, and building strong relationships with our clients.
Key Responsibilities:
- Provide advanced IT support with a strong emphasis on delivering a premium service, ensuring clients receive top-tier assistance.
- Engage with clients in a professional, consultative manner, fostering strong, long-term relationships through trust and exceptional customer service.
- Collaborate with clients during onboarding processes and coordinate installation dates, providing assurance and expert guidance.
- Educate and train clients and junior team members on advanced IT solutions, imparting knowledge and insights.
- Perform administrative and assume project responsibilities as assigned.
Requirements:
- A strong background in technical support roles, with several years of experience, preferably within an MSP environment.
- Proficiency in Windows Desktop Operating Systems (e.g., Windows 10/11).
- Advanced understanding of IT concepts, including Windows Server, Active Directory, DNS, DHCP, and related technologies.
- Proven expertise in Office 365 Administration, including Exchange, SharePoint, and InTune.
- In-depth knowledge of network fundamentals (TCP/IP, DHCP, DNS, Routers, Switches, Firewalls, Wireless Access Points).
- Competency in Windows Server installations.
- Experience with Office 365 Exchange and SharePoint Migrations.
- Demonstrated ability to manage complex IT projects.
- Familiarity with Azure AD and advanced IT solutions.
About You:
If you are passionate about providing advanced IT support, building strong client relationships, and possess the required skills and experience, we encourage you to apply for this exciting opportunity to join our team at Couno IT Solutions.
