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Office Operations Manager

2 months ago

Sheffield, Sheffield, United Kingdom Shelter Full time
About the Role

We are seeking a highly skilled and enthusiastic individual to join our team as a Service Administrator. As the first point of contact for in-person and telephone callers, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide administrative support to our team, including data input, extraction, and analysis
  • Design and develop office systems and processes to ensure efficient operations
  • Assist front-line staff with case administration and provide support for ad-hoc projects
  • Maintain office equipment and ensure a safe and healthy work environment

About You

We are looking for someone who:

  • Has proven office administration and customer service experience
  • Is a confident user of Microsoft Office, including Excel, Word, PowerPoint, and Outlook
  • Has a passion for social justice and a commitment to our mission
  • Thrives in a fast-paced and busy office environment and is adaptable to changing priorities
  • Has strong data processing skills and the ability to analyze and interpret data

What We Offer

We offer a competitive salary and a wide range of benefits, including:

  • 30 days of annual leave (pro rata for part-time staff)
  • Enhanced family-friendly policies
  • Pension scheme
  • Interest-free travel loans
  • Access to a tenancy deposit loan, payroll giving, cycle to work scheme, and employee assistance program

About Shelter

Shelter is a leading housing and homelessness charity that helps millions of people every year. We provide advice, support, and legal services to those struggling with bad housing or homelessness. Our mission is to make sure that everyone has a safe and secure place to call home.

We are committed to combating racism and promoting diversity, equity, and inclusion in all our people decisions. We welcome applications from candidates who share our values and are passionate about making a difference in the lives of others.