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Client Relations Supervisor

2 months ago

Canterbury, United Kingdom Howells Solutions Limited Full time
Client Relations Supervisor - Social Housing Maintenance
Company: Howells Solutions Limited
Position Type: Full-Time, Permanent

Salary: £32,000 - £38,000

Howells Solutions Limited is seeking a dedicated and experienced Client Relations Supervisor to enhance our team focused on social housing maintenance.

This full-time, permanent position is perfect for individuals aiming to advance their careers within a prominent contractor in the social housing sector.

Role Overview:
As the Client Relations Supervisor, you will manage the entire customer service operation for our Repairs & Maintenance division, which encompasses planning and scheduling, customer support, and complaint resolution.

Key Responsibilities:
1. Lead a team of Client Service Advisors to ensure exceptional customer service that surpasses client expectations.
2. Oversee the planning function for a mobile workforce, drawing from experience in social housing or facilities management.
3. Implement best practices in customer service and effectively resolve complaints.
4. Exhibit strong leadership and people management skills.
5. Utilize advanced IT skills, including proficiency in planning software.
6. Foster and maintain robust working relationships with colleagues across various locations.

This position is an excellent opportunity for those looking to progress in the social housing industry, working with a leading contractor committed to delivering outstanding service to our clients.