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Hospitality Operations Manager

3 months ago

London, Greater London, United Kingdom 4Leisure Recruitment Full time £35,000

4Leisure Recruitment is representing a prestigious members-only establishment within the residential sector, currently in search of a seasoned Hospitality Operations Manager for an exquisite venue in South West London, featuring a Bar, Pool, and Leisure amenities.

This role is ideal for individuals with a background in Hotels, Exclusive Health Clubs, or similar upscale environments, possessing a keen attention to detail and a commitment to delivering exceptional service standards.


Key Responsibilities:
  • Ensuring a consistently high level of service and customer satisfaction.
  • Enhancing revenue through effective service delivery and operational efficiency while safeguarding profitability.
  • Leading the team to optimize customer flow and reduce wait times during peak periods.
  • Preparing and presenting monthly management reports.
  • Coordinating all facility bookings and schedules.
  • Creating and disseminating promotional materials and marketing updates for the club.
  • Participating in monthly account management meetings.
  • Acting as a Bar or Hospitality Manager in a luxury environment.
  • Delivering outstanding service and care to all patrons.
  • Exhibiting adaptable team leadership skills and the ability to handle multiple tasks effectively.

Career Development:
Engage in customized training programs, including NVQ opportunities.

Employee Benefits:
  • Bike to Work Scheme: A sustainable commuting option.
  • Private Healthcare: Access to private GP consultations, specialized treatments, and additional health benefits after one year of service.
  • PRET Scheme: Enjoy five complimentary Barista drinks daily and a 20% discount on all menu offerings.