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Head of Coaching and Training

2 months ago

Wokingham, Wokingham, United Kingdom Leaders Romans Group Full time
Job Title: Head of Coaching and Training

Location: Crowthorne House, Wokingham

Brand: Leaders Romans Group

Salary: up to £38,000 OTE

Hours: Monday to Friday 8:30am to 5:30pm

About Leaders Romans Group:

We are a national property company that is going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and Key Responsibilities:

The individual would manage a team of tenancy managers, ensuring that the team is working to optimum levels and hitting KPIs and objectives. Facilitating communication between departments to enhance the customer journey and improve non-managed retention is essential. Compliance must be met daily. The individual should have at least 2 years in a property-related role, management experience, and be ARLA qualified.

Key Responsibilities:
  • Arrange and conduct daily 'huddle' meetings to discuss daily priorities and overview of previous day's achievements.
  • Ensure your team provides excellent levels of both telephone and written communication by monitoring call reports daily and having relevant conversations with individuals.
  • Ensure the team actions the end of tenancy process for non-managed clients, assists with compliance where applicable, and serves as a consistent contact point for clients.
  • Conduct regular 'well-being' calls to landlords at 3-month intervals, ensuring worthwhile and relevant topics are covered.
  • Work with the team to ensure that all works are completed in line with process timeframes and assist when required.
  • Ensure that all mandatory compliance/legislation is in place on all properties and conduct weekly spot audits.
  • Have regular calls with the director/operations manager to discuss lost units and churn. Attend lettings meetings with the team manager to provide an overview of the team's results.
  • Conduct monthly 1-1s with the team, ensuring forms are completed and follow-up notes are actioned.
  • Discuss and monitor monthly objectives of the team and provide feedback to the team manager.
  • Work with the training coordinator to set up new starters' training plans, ensuring weekly catch-up meetings are scheduled for the first 3 months.
  • Effectively deal with any non-official complaints swiftly and arrange coaching or development with the training coordinator, completing follow-up notes and action plans.
  • Collaborate with the branch network to understand reasons for lost units and improve retention across the rent collection portfolio.
What We Are Looking For:
  • Excellent communication and team management skills.
  • Ability to manage workload and prioritize effectively.
  • Ability to work as part of a large team.
  • 3 years practical experience in property management and leadership/management or a similar role.
  • Pass grade in ARLA/Propertymark Level 3 qualification in Lettings and Property Management.
What We Can Offer You:
  • Proven track record for career growth and advancement within the company.
  • Market leading training and ongoing professional development.
  • Access to a diverse portfolio of properties.
  • Supportive and collaborative team environment.
Benefits:
  • Competitive base salary and commission structure.
  • Salary sacrifice pension scheme.
  • Generous holiday allowance, increasing by 1 day per year based on service.

Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.