Service Consultant

4 weeks ago


Loughton, Shropshire, United Kingdom Sytner Group Full time

About the Role

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Mercedes-Benz of Loughton. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring that our customers receive the highest level of care and attention.

Your Key Responsibilities

  • Provide outstanding customer service and support to our customers, ensuring that their needs are met and exceeded.
  • Work closely with our technicians and workshop control to ensure that vehicles are serviced and repaired to the highest standards.
  • Communicate effectively with customers to inform them of vehicle statuses and provide updates on their vehicle's service and repair.
  • Offer expert advice on our products and services to our customers, ensuring that they are fully informed and satisfied with their experience.
  • Work a variety of flexible patterns, including weekends, to ensure that we provide our customers with the highest possible levels of service.

About You

We are looking for an individual who is passionate about delivering exceptional customer service and has a willingness to learn and progress. You will have excellent organisational and administrative skills, as well as good attention to detail. A strong customer service background is beneficial, but not essential. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Mercedes-Benz to support your career.

Why Sytner Group?

We are a leading automotive retailer with a passion for delivering exceptional customer service and creating a positive work environment. We offer a competitive benefits package, including enhanced holiday entitlement, industry-leading maternity and paternity pay, and a range of other benefits to support your career and well-being.

Our Values

We value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.


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