Contact Center Supervisor

4 weeks ago


Bristol, Bristol, United Kingdom MetaSource, LLC Full time
Job Title: Contact Center Supervisor

MetaSource, LLC is seeking a highly skilled Contact Center Supervisor to join our team. As a Contact Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our clients receive exceptional service.

Key Responsibilities:

  • Lead and motivate a team of customer service representatives to achieve high levels of performance and quality.
  • Develop and implement strategies to improve customer satisfaction, productivity, and quality.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement changes as needed.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Ensure compliance with company policies and procedures.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 3 years of experience in a supervisory or leadership role in a contact center environment.
  • Strong knowledge of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About MetaSource, LLC:

MetaSource, LLC is a leading provider of business process outsourcing (BPO) services. We are committed to delivering exceptional service to our clients and providing a positive work environment for our employees.



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