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Facilities Operations Supervisor

2 months ago


Derby, Derby, United Kingdom County Rents Full time
About the Role
County Rents is a reputable provider of Temporary Housing solutions, dedicated to assisting Local Authorities and various organizations. With over 14 years of experience, we take pride in our commitment to offering safe and secure accommodations to those in need.

The Facilities Operations Supervisor plays a crucial role in our Customer Service team. From welcoming families into their new residences to conducting regular inspections and addressing maintenance concerns, our Supervisors are dedicated to supporting every family we serve.

We value strong time management skills and effective service delivery, complemented by proactive communication.

Key Responsibilities:
  • Conducting regular inspections of properties.
  • Identifying and addressing maintenance challenges and safety hazards.
  • Mitigating risks and performing minor repairs when necessary.
  • Creating detailed inventory reports.
  • Facilitating a comprehensive move-in process for new residents.
  • Executing thorough check-out inspections and generating reports.
  • Acting as a vital link between tenants and the Service Centre.
  • Timely uploading of reports and condition videos.
  • Assisting tenants and the business with various inquiries.
  • Availability to be 'On Call' as required by business needs.

Required Skills:
  • Adaptable and positive attitude towards all tasks.
  • Ability to think quickly and logically.
  • Strong problem-solving capabilities.
  • Exceptional communication skills.
  • Outstanding customer service abilities.
  • Proactive mindset in various situations.
  • Basic knowledge of electrical, plumbing, and general trades.

In return, we offer reimbursement for mileage in accordance with HMRC rates, the freedom to manage your own schedule, opportunities for professional development, and expense cards for necessary materials.