Current jobs related to Returns Clerk - Blyth, Northumberland - Great Bear

We are seeking a highly skilled Returns Clerk to join our Operations team at Great Bear. As a key member of the Stock Team, you will play a crucial role in ensuring the smooth and effective processing of all site returns and damages.

• Return Management: Effectively and accurately manage all returns, ensuring timely and efficient processing.
• Customer Claims: Record, investigate, and resolve customer claims, working to tight deadlines.
• Return Processing: Organize and process returns from customers, ensuring accuracy of stock and adherence to customer requirements.
• Reporting: Prepare daily and monthly reports, both internally and to customers, to ensure transparency and accountability.
• Inventory Control: Process all returned stock, from receipt to put away, including rework, to maintain accurate inventory levels.
• Quality Assurance: Ensure all returns are received at site and processed in line with customer requirements, and advise on any quality issues immediately.

• Expertise: Demonstrate a high level of expertise in a busy and demanding environment.
• Flexibility: Have a flexible and adaptable approach to working, particularly at peak periods during the year.
• Teamwork: Be able to cover other areas of the office teams as required.
• Time Management: Work to tight deadlines and manage time effectively to meet business requirements.
• Attention to Detail: Demonstrate a high level of attention to detail to ensure accuracy in all aspects of the role.
• Problem-Solving: Possess excellent problem-solving skills to resolve customer claims and other issues.
• Communication: Have excellent organizational and communication skills to work effectively with colleagues and customers.
• Technical Skills: Have good PC skills and knowledge of Microsoft packages, including Autostore.

At Great Bear, we are committed to creating a great place to work, where employees can thrive and grow. We offer a range of benefits, including:

• Annual Leave: Competitive holiday entitlement of 20 days plus bank holidays.
• Pension Scheme: A great contribution of 4% employee and 4% employer.
• Life Assurance: x 2 annual salary.
• Wellness: Access to an Employee Assistance Programme, offering confidential telephone counselling and legal information service.
• Eye Care Vouchers: Substantial savings on eye tests and prescription glasses.
• Reward & Recognition: Recognition of employees who have gone the extra mile, including Employee of the Month and Year awards.
• Everyday Discounts: Access to over 50 retailer discounts for everyday savings.