Returns Clerk

**Company Description**
Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods.

**Company Overview**

**Great Bear** (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thriveA place where you're valued, challenged, and inspired

**Shift pattern: Monday - Friday (08:00 - 16:00)**

**Salary: Up to £25,000 Per Annum**

We are currently seeking a Returns Clerk to join our Operations team at our Harworth site. As a Returns Clerk you will work within the Stock Team and support within the warehouse operation in key administration areas. This position is essential to ensure the smooth and effective processing of all site returns & damages

**Job responsibilities of a Returns Clerk include**:

- Responsible for effectively and accurately managing all returns.
- Recording, investigating and resolving Customer claims, working to deadlines.
- Organising and processing Returns from the Customer ensuring accuracy of stock.
- Preparing daily and monthly reports, both internally and to the Customer.
- Processing all returned stock, from receipt to put away, including rework.
- Ensuring all returns are received at site and processed in line with the customer requirements.
- Advising of any quality issues immediately whilst liaising with the stock team.

**Qualifications**
As a Returns Clerk you will possess the following skill, experiences and qualifications:

- Able to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Flexibility within the role to be able to cover other areas of the office teams.
- Ability to work to tight deadlines and manage their time effectively.
- Able to demonstrate a high level of attention to detail.
- Excellent problem solving skills.
- Have excellent organisational and communication skills.
- Good PC skills and Knowledge of Microsoft packages essential.
- Knowledge of Autostore.

**Additional Information**
As part of our drive to make **Great Bear** a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

- ** Annual Leave** - Competitive holiday entitlement of 25 days plus bank holidays.
- ** Pension scheme - **we want colleagues to enjoy a comfortable retirements so we offer a** **great contribution of 4**%** employee and 4**%** employer
- ** Life Assurance**:

- x 2 your annual salary
- ** Wellness - **Via our Employee Assistance Programme** **we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
- ** Eye Care Vouchers -** We can provide you with substantial savings with free eye tests and discounts on prescription glasses
- ** Reward & Recognition -** We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- ** Everyday discounts** - via our benefit platform you will have access to over 50 retailer discounts for everyday savings