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Product Complaint and Servicing Coordinator
2 months ago
Job Title: Administrator
Job Type: Contract - 12 months
Pay Rate: £25,600
Working Mode: Onsite
Job Summary: We are seeking a highly organized and detail-oriented individual to join our team as a Product Complaint and Servicing Coordinator. As a key member of our Technical Services team, you will be responsible for coordinating product complaint investigations and arranging servicing of drug and alcohol testing devices.
Key Responsibilities:
- Product Servicing: Arrange for the servicing of products supplied by our clients to their customers, including collection and return of items to customers.
- Customer Support: Provide support to customers for the SCRAM CAM device, including issuing weekly summary reports and tamper-alert reports.
- Additional Duties: Assist customers with queries associated with our laboratory testing services, answer general incoming calls, and provide Front of House (reception) cover during periods of absence.
Requirements:
- Education: Educated to National standards.
- Background: Experience in a scientific environment is desirable.
- Skills: Excellent written and oral communication skills, strong problem-solving skills, ability to prioritize workload to meet deadlines, and ability to build strong working relationships.
- Software Skills: Good Microsoft Office skills, including Word, Excel, PowerPoint, and Outlook.
- Personal Qualities: Self-motivated, organized, positive individual with a flexible approach to work.
About Randstad Delivery (GBS): We are a leading provider of business support services, and we are committed to delivering exceptional results for our clients. We are proud to be a part of the Randstad Group, a global leader in the recruitment and HR services industry.
