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Service Delivery Manager

2 months ago

London, Greater London, United Kingdom VML Enterprise Solutions Full time

Job Summary:

We are seeking a highly skilled Service Delivery Manager to join our team at VML Enterprise Solutions. As a key member of our Service Operations team, you will be responsible for delivering exceptional service to our clients and driving business growth.

Key Responsibilities:

  • Coordinate and facilitate the delivery of contracted eCommerce services to one or more clients
  • Ensure that escalations and communications are managed in line with documented contract standards
  • Develop and maintain strong relationships with clients and internal stakeholders
  • Provide leadership and guidance to Service Delivery operations professionals
  • Contribute to the development of service reports and analysis to identify opportunities for improvement
  • Work closely with the Account Managers and Delivery Teams to influence tactical decision making and contribute to strategic value streams
  • Implement continual improvement activities on client services
  • Provide management information to the Senior SDM on overall account health

Requirements:

  • Proven experience in service delivery for high-profile clients
  • Good technical understanding of web platforms and solutions
  • Ability to deal confidently with clients and internal stakeholders
  • Strong leadership and communication skills
  • Ability to analyze and interpret service trends and identify opportunities for improvement

What We Offer:

At VML Enterprise Solutions, we offer a dynamic and supportive work environment, with opportunities for career growth and development. We prioritize our employees' well-being and offer a range of benefits, including hybrid working, discretionary bonus scheme, training opportunities, and more.

Our Culture:

We believe that our people are what make us successful. Our shared values and behaviors show how to bring our culture to life through the actions we take every day:

  • Connect Meaningfully
  • Inspire Creatively
  • Include Purposefully
  • Approach Positively

We are an equal opportunities employer and welcome applications from diverse candidates.