Lead UX Architect

2 weeks ago

Southampton, Southampton, United Kingdom Quilter Full time
Job Title: Lead UX Architect

Quilter is seeking a highly skilled Lead UX Architect to join our team. As a key differentiator for our client and adviser propositions, User Experience is a critical component of our business strategy.

Job Summary:

We are looking for a talented UX professional to lead the user experience workstream on large-scale projects. The successful candidate will be responsible for ensuring that the voice of the user is at the forefront of our design decisions, using research, analytical data, user experience best practices, and digital industry expertise.

Key Responsibilities:
  • Lead, plan, and manage the UX workstream on large-scale projects to ensure that the user's voice is based on research, analytical data, user experience best practices, and digital industry expertise.
  • Capture and translate business requirements and user needs into innovative digital user experiences.
  • Plan and identify project research needs using several user-centered design techniques, including external research, persona development, customer testing, and quantitative/qualitative data research.
  • Gather UX requirements across small to large change projects, balancing the needs of both the end user and business objectives.
  • Conduct iterative usability testing sessions remotely or face-to-face using several tools, including eye-tracking capabilities and remote testing tools.
  • Create presentations, user flows, wireframe specifications, prototypes, and other necessary documentation to communicate the recommended user experience to stakeholders and development teams.
  • Produce recommendations for optimizing existing digital journeys based on research and insight.
  • Collaborate with the wider Digital team, development teams, and business stakeholders to form user experience solutions.
  • Engage and manage 3rd-party developments, overseeing the build for adherence to our UX vision, Digital Experience Standards, and non-functional requirements.
  • Build a strong view of our users by challenging and improving personas and insight into our customers' needs (clients, financial advisers, etc.).
  • Review work, coach, and mentor other UX and Digital team members.
Requirements:
  • 5+ years' experience in customer journey mapping, UX/UI design, information architecture, wireframing, prototyping, and other related UX disciplines.
  • Exceptional understanding of user-centered design processes and the ability to balance customer needs with business goals in developing first-class digital solutions.
  • Experience in designing a full range of digital interfaces, including responsive web design and native mobile apps.
  • Excellent knowledge of web analytics and digital metrics and how to use them to drive business value.
  • Excellent practical knowledge of relevant design/UX tools, preferably including Figma and Axure.
  • Solid experience of usability testing techniques and software.
  • Experience in applying accessibility guidelines (WCAG) and inclusive design to the UX process.
  • Experience with both waterfall and agile development processes.
  • Financial services knowledge an advantage.
Benefits:
  • Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it.
  • Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions.
  • Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.

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