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Nights Team Member

2 months ago

Swanley, Kent, United Kingdom whitbread Full time

Job Summary:

We are seeking a skilled and customer-focused Nights Team Member to join our team at Premier Inn in Swanley. As a key member of our overnight team, you will be responsible for ensuring the safety and comfort of our guests, providing exceptional customer service, and contributing to the overall success of our hotel.

Key Responsibilities:

  • Provide exceptional customer service to our overnight guests, responding to their needs and concerns in a professional and courteous manner.
  • Ensure the safety and security of our guests and hotel premises, adhering to all relevant health and safety protocols.
  • Work collaboratively with other team members to maintain a clean and welcoming environment, ensuring that all areas of the hotel are well-maintained and tidy.
  • Contribute to the overall success of the hotel by participating in training and development opportunities, and by providing feedback and suggestions for improvement.

What We Offer:

  • A competitive hourly rate, up to £ per hour.
  • A permanent contract, with guaranteed hours to plan your week around.
  • Opportunities for career development and progression within our business.
  • A range of benefits, including a Whitbread Benefits card, pension and saving schemes, and discounts on shops, travel, and more.

Requirements:

  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • A calm and composed demeanor, with a strong focus on customer satisfaction.
  • Availability to work a variety of shifts, including nights and weekends.

Why Choose Whitbread:

  • We are a leading hospitality business, with a strong commitment to customer satisfaction and employee development.
  • We offer a range of benefits and perks, including a Whitbread Benefits card and pension and saving schemes.
  • We are an inclusive organisation, welcoming applications from diverse candidates and committed to providing a supportive and inclusive work environment.