Retail Sales Associate

3 weeks ago

Cardiff, Cardiff, United Kingdom Nisbets Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Sales Advisor to join our team at Nisbets. As a Retail Sales Advisor, you will play a key role in delivering exceptional customer service and contributing to the success of our store.

Key Responsibilities
  • Deliver first-class customer service, ensuring all customer needs are met and exceeded.
  • Contribute to store sales targets and KPIs, including revenue, margin, conversion, footfall, quotes, and ATV, to maximize profitability.
  • Participate in store outreach plans, utilizing local knowledge to drive sales and customer engagement.
  • Perform general shop floor duties, including stock replenishment and processing deliveries.
  • Ensure visual merchandising standards are met to drive customer engagement and repeat business.
  • Accurately complete stock auditing tasks and process customer payment transactions.
  • Uphold high standards of cleaning and maintain a safe environment for customers and colleagues.
  • Treat all visitors with respect and consideration, using training to address difficult situations.
  • Adhere to health and safety guidelines and proactively ask questions to ensure comprehension of working practices and procedures.
What We Offer
  • Competitive hourly rate of £11.70 and a comprehensive benefit package.
  • Performance-related bonus paid quarterly, with the potential for additional annual leave or a cash payment.
  • 20 days holiday plus an attendance bonus, which can result in up to 4 additional days of annual leave or a cash payment.
  • Christmas gift payment and ongoing training and support.
  • Excellent opportunities for career development within Retail or the wider business.
  • Access to hundreds of high-street discounts and staff discounts on products.
  • Employee assistance program with access to 24-hour counseling.

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