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Senior Associate, Stakeholder Engagement Specialist

2 months ago


London, Greater London, United Kingdom Lloyd's Full time
About the Role

We are seeking a highly skilled and experienced Senior Associate to join our team at Lloyd's, responsible for delivering our Stakeholder Relationship Management (SRM) strategy. This is an exciting opportunity to contribute to the development and implementation of our SRM vision, working closely with our Senior Manager, SRM, and collaborating with internal customers and business users across multiple teams.

Key Responsibilities
  • Develop and Refine SRM Vision: Collaborate with the Senior Manager, SRM, to develop and refine our SRM vision, engaging with internal customers and business users to understand stakeholder processes and engagement strategies, needs, and challenges.
  • Champion SRM Adoption: Take a leadership role in embedding SRM as a core discipline across Lloyd's global Corporation, proactively engaging with stakeholders from diverse teams and gaining their support.
  • Ensure Access and Training: Ensure that business teams and SRM users have access to Lloyd's mandated SRM tools and training, maximizing their utilisation to support global SRM adoption.
  • Collaborate on SRM Roadmap: Work collaboratively with the SRM change 'product delivery' team, providing support to the Senior Manager, SRM, in designing, prioritising, and successfully delivering the SRM roadmap of change.
  • Manage SRM Communication Channels: Oversee and manage various SRM communication channels, ensuring the availability of necessary information, guidance, best practices, and training materials to optimise SRM technology for all Dynamics users.
  • Collaborate with SRM Virtual Team: Collaborate with the SRM Virtual Team to stay updated on changes being delivered through sprints, providing updates to relevant stakeholders, including reporting progress to the Senior Manager, SRM.
  • Ensure SRM Data Quality: Partner with the SRM Data resource to prioritise SRM data quality for key stakeholders, collaborating with data owners and leading data cleansing activities to ensure global SRM data confidence.
  • Collect Continuous Feedback: Coordinate the collection of continuous feedback from market-facing employees, including SRM regional leads and other contributors to SRM, identifying areas for improvement and contributing to ongoing improvements in the SRM multi-year roadmap of change.
  • Review SRM Usage Stats: Review and evaluate SRM usage statistics across existing stakeholder business processes, developing and proposing plans to champion good practices and address areas that require improvement.
  • Provide End-User Support: Provide ongoing support for SRM users, including the development of bespoke management dashboards, delivering 1:1 and team training as needed, and responding to ad hoc enquiries.
  • Promote and Support SRM System: Actively promote and support Lloyd's Stakeholder Relationship Management system (SRM) as the central source of stakeholder data, utilising the SRM system to support a single view of a stakeholder, monitor adoption, and influence best practices.
About Lloyd's

Lloyd's is the world's leading insurance and reinsurance marketplace, sharing the collective intelligence and risk-sharing expertise of the market's brightest minds. We are committed to building a diverse, inclusive environment that reflects the global markets we work in, where everyone is treated with dignity and respect to achieve their full potential.

What We Offer

We offer a range of benefits, including flexible working, a generous pension, healthcare, wellbeing programs, diversity and inclusion training, employee networks, mentoring, and volunteering opportunities, as well as investment in your professional development. We understand the importance of work-life balance and offer a hybrid of working from the office and home to provide a great level of flexibility.