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Member Relations Manager

3 months ago

London, Greater London, United Kingdom 67 Pall Mall Full time

About 67 Pall Mall

We are excited to announce an opening for a Membership Development Manager to become part of our esteemed team at 67 Pall Mall.

This position presents a fantastic opportunity for a dedicated professional eager to advance their career within a vibrant team of experts.

The venue itself is a stunningly designed establishment featuring custom tableware and boasts one of the most extensive wine selections in the nation.

Key Responsibilities

  • Project, establish, and achieve the membership financial plan, encompassing new acquisitions, retention strategies, and category movements on a daily, monthly, and yearly basis.
  • Collaborate with the Clubs teams to formulate and implement sales and retention objectives.
  • Coordinate marketing and sales initiatives across the Club to provide a cohesive and appealing member experience.
  • Assist in the evolution of membership categories to ensure they remain relevant, appealing, and commercially viable for both current and prospective members.
  • Develop standard operating procedures to guarantee consistent management of all membership administrative tasks and accurate fee collection.
  • Generate daily, weekly, and monthly reports as required by the Head of Membership.
  • Address member inquiries and concerns regarding club membership, ensuring exceptional standards of member administration and customer service are upheld.
  • Take responsibility for meeting individual membership goals, which include administrative duties.
  • Facilitate and manage membership committees and focus groups.
  • Proactively create a sales and outreach strategy aimed at attracting new members.
  • Serve as a liaison between reservations/front of house and Membership, acting as the representative for member relations.

What We're Looking For

To excel in this role, candidates should possess the following qualifications, attributes, skills, and values:

  • Prior experience in membership sales within a private members' club.
  • Background in sales.
  • Ability to communicate effectively with a diverse range of stakeholders.
  • Meticulous attention to detail and capability to meet deadlines.
  • Strong commercial insight and financial understanding.
  • Outstanding verbal and written communication skills.

What We Offer for Our Membership Development Manager:

  • Complimentary meals during shifts
  • 29 days of annual leave
  • Opportunities for WSET and other professional training
  • Uniform provided
  • Pension plan
  • Dedicated training from our management team
  • Social events during summer and Christmas
  • Generous staff discounts at the club
  • Discounts on staff purchases
  • Cycle to Work Scheme

67 Pall Mall is committed to fostering equal opportunities for all employees.