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Infrastructure Team Lead

2 months ago

North East Glasgow, United Kingdom prosource Full time

Job Summary

We are seeking a highly motivated and skilled Infrastructure Team Lead to join our dynamic team at Prosource. The ideal candidate will have previous experience of leading or supervising a technical team and will bring a passion for technology and a commitment to delivering outstanding results.

Key Responsibilities

  • Technical and service quality assurance
  • Leading the team
  • On-call rota management
  • Serving as the last internal point of escalation for technical or functional queries
  • Managing incidents, requests, problems, and changes in accordance with ITIL processes
  • Carrying out capacity management, knowledge management, and asset management in accordance with ITIL processes
  • Planning and implementing changes in accordance with change management processes
  • Engaging and coordinating with third-party vendors and support providers as required
  • Managing the full lifecycle of all software and services within the service scope

Requirements

  • Enterprise infrastructure support experience ideally within a medium to large enterprise setting
  • Previous experience of supervising or leading teams
  • Excellent communication and interpersonal skills and the ability to liaise with individuals up to Senior Leadership level
  • Experience of installing, configuring, and supporting infrastructure technologies and products in both virtual and physical environments
  • Working experience of the following:
  • -Microsoft Windows Server
  • -VMware vSphere
  • -Microsoft Azure management and support
  • -Active Directory and Azure Active Directory
  • -Network Support (Firewalls, routers, Switches, wireless)
  • -Microsoft 365
  • Experience of dealing with third-party vendors and support providers
  • Knowledge of Information Security best practices
  • Skills in root cause investigation and the ability to resolve business-critical issues
  • An awareness of emerging technologies and demonstrable desire to stay current
  • Problem-solving skills
  • Ability to be self-supporting and proactive
  • Experience and understanding of working within an ITIL environment
  • Relevant technical certifications such as Microsoft, VMware, etc.
  • Willingness to participate in an on-call rota

What We Offer

  • Competitive salary and benefits package
  • Company Pension Scheme
  • Private Medical Insurance
  • Private Dental Insurance
  • Group Income Protection Plan
  • Group Life Assurance
  • Cycle to Work Scheme
  • Prosocial Events
  • Electric Car Salary Sacrifice Scheme

About Us

Prosource is a professional services provider in technology. We are a people-centered business with a global workforce of 500 plus staff and contractors. Our values are central to what we do and how we do it. We feel they are simple and easy to relate to and we are always looking to welcome new people to the team who share our vision and values.