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Community Outreach Officer

2 months ago

West Midlands Combined Authority, United Kingdom Sandwell Metropolitan Borough Council Full time

We are seeking a highly motivated and organized Community Alarms Officer to join our team at Sandwell Metropolitan Borough Council. As a Community Alarms Officer, you will play a vital role in ensuring the safety and well-being of our community members by assessing and installing telecare equipment in their homes.

Key Responsibilities:

  • Assess and install telecare equipment for individuals in their own homes, ensuring a high level of customer satisfaction.
  • Plan and manage your diary to ensure all assessments are completed as scheduled, meeting the needs of our customers.
  • Operate the control centre equipment on a 24-hour basis, receiving and answering incoming calls in accordance with the Telecare Service Association Code of Practice policies, procedures, and service standards.
  • Identify the type of emergency, assess the needs of the customer, and initiate appropriate action on calls received on a wide range of issues, including emergency, medical, social, housing, telecare, and care.
  • Provide courteous and professional service at all times, offering information, advice, and support when dealing with customers, colleagues, councillors, and contractors.
  • Receive calls from individuals and establishments being monitored for lone workers, telecare, telehealth, fire, burglary, temperature control, etc., and provide out-of-hours answering and filtering services for the authorities repairs and other services.

Requirements:

  • A minimum of a Literacy Level 2 qualification or equivalent.
  • A full driving license and ability to drive the Council's fleet of vehicles, both manual and automatic.