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Payment Operations Specialist
2 months ago
Allica Bank is a leading financial institution that provides innovative banking solutions to established SMEs. Our mission is to help these businesses thrive by offering a range of financial products and services that meet their unique needs.
Job SummaryWe are seeking a highly motivated and detail-oriented Payment Operations Specialist to join our team. As a Payment Operations Specialist, you will play a critical role in ensuring the smooth processing of inbound and outbound payments for our customers.
Key Responsibilities- Payment Processing: You will be responsible for keying inbound and outbound payments, including customer payments, invoice payments, refunds, and other financial transactions.
- Payment Queries: You will handle payment queries and resolve any issues that may arise, working closely with Customer Support, Credit Operations, Asset Finance, and Relationship Managers.
- Process Improvement: You will identify areas for process improvement and implement new and innovative ways to better serve our customers.
- Team Collaboration: You will work closely with the Payment Operations team to deliver a seamless service for both internal and external customers.
- Training and Development: You will ensure that all team members receive the necessary training and development opportunities to excel in their roles.
- Previous Experience: You will have previous experience in payments processing, including inbound and outbound payments.
- Core Processes: You will have experience of core processes, such as payments processing, complaints, reconciliation, Direct debit management, and general payment queries.
- Workflow Management: You will have experience working with workflow/task management tools.
- Financial Services Knowledge: You will have knowledge of financial services rules and guidelines.
- Communication Skills: You will have excellent oral and written communication skills, as you will be constantly communicating with the team and wider business.
- Time Management: You will be capable of working in a fast-paced environment, with a constant focus on delivery.
- Personal Attributes: You will be enthusiastic, articulate, and motivated by a need to help people.
- Organizational Skills: You will have good organizational and time management skills.
- Attention to Detail: You will have good attention to detail and accuracy.
- Compliance: You will conform to our ethical standards and conduct, and adhere to quality control requirements and ensure compliance with policy.
- Full Onboarding Support: We offer full onboarding support and continued development opportunities to ensure your success in your role.
- Flexible Working: We offer options for flexible working, including hybrid working arrangements.
- Regular Social Activities: We have regular social activities to help you build relationships with your colleagues.
- Competitive Benefits: We offer a range of competitive benefits, including 25 days holiday, pension contributions, discretionary bonus scheme, private health cover, life assurance, income protection, and family-friendly policies.
