Arabic Speaking Business Analyst

3 days ago


Stockport, Stockport, United Kingdom takepayments Limited Full time
Job Title: Arabic Speaking Insight/Brand Analyst

About the Role:

We are seeking an Arabic speaking Insights Analyst to join our team at takepayments Limited. As an Insights Analyst, you will play a crucial role in providing valuable feedback to our call centre team members by listening to calls and providing thorough and helpful advice.

Key Responsibilities:

  • Listen to calls to provide varied feedback and highlight any missed sales opportunities
  • Identify trends by Sales Teams and provide insights on coaching areas for Team Managers to complete
  • Provide insights around lead quality and support the Telemarketing department to increase sales
  • Maintenance of data spreadsheets and compilation of data to provide daily/weekly/monthly MI
  • Using your initiative to create original solutions to problems and general admin to support sales

Requirements:

  • Proven experience in a call monitoring role within a Contact Centre environment
  • Previous experience in a sales environment is desired but not essential
  • Previous experience monitoring Webchats is advantageous
  • Strong communication skills both written and verbal
  • Excellent attention to detail and accuracy
  • Strong planning, organizational and time management skills
  • Ability to work on own initiative and in a group
  • Ability to work in a fast-paced environment and adapt to maintain a high standard
  • Strong computer skills are a must - Knowledgeable on MS Office
  • Enthusiastic and passionate member of the team

What We Offer:

  • Excellent Basic Salary of £24,000 plus commission
  • In depth Training and Development with the opportunity to progress your career
  • Incredible events and incentives including half yearly 5-star events, and the chance to go to Portugal

Travel Requirements:

Please note, you will be required to travel to the Contact Centre in Stockport on a monthly basis.



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