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Credit Control Specialist

3 months ago


Frimley, Surrey, United Kingdom SC Johnson Professional Full time

Position: Accounts Receivable / Credit Control Analyst – German Speaker

Location: EMEA Shared Service Centre

Overview:

Join our dynamic EMEA Shared Service Centre, where we have a diverse team of around 250 professionals across various functions including Finance, Credit & Collections, and Supply Chain. Our team supports over 20 countries and communicates in approximately 40 languages, making it a vibrant and multicultural workplace.

Role Summary:

This position is integral to the Customer Financial Services department, focusing on enhancing SCJ's financial outcomes through effective management of collections and credit operations. Your contributions will be vital in minimizing open deductions, expediting claims validation, and ensuring precise invoice allocations in accordance with departmental KPIs.

Team Insights:

The Customer Financial Services (CFS) team comprises seven multilingual units dedicated to supporting our commercial sectors across the EMEA region with their collections, resolutions, cash allocation, and pricing needs.

Key Responsibilities:

  • Oversee credit risk management for a designated portfolio of customer accounts within the EMEA region.
  • Make informed credit decisions while adhering to the Delegation of Authority (DOA) framework.
  • Work independently and collaboratively across functions to proactively pursue receivable items and process incoming claims.
  • Address customer credit and ledger issues, escalating when necessary.
  • Ensure compliance with internal and external controls while identifying efficiency improvement opportunities through a Lean mindset.
  • Foster and maintain strong relationships with both internal and external customers to guarantee timely cash receipt, allocation, and resolution of queries.
  • Manage customer rebates and promotional invoices, ensuring validation with the accruals tracker for timely processing.
  • Conduct detailed investigations into pricing and logistics claims.
  • Mitigate the risk of bad debts through best practices in credit management.
  • Oversee the establishment of long-term agreements to prevent unauthorized expenditures.
  • Perform monthly reconciliations of the subsystem to SAP GL accounts and contribute to month-end reporting.

Qualifications:

  • Fluency in English and German; proficiency in additional languages such as Danish, Spanish, or French is advantageous.
  • Experience in a customer-facing role, preferably within an accounting or accounts receivable environment.
  • Intermediate proficiency in Excel for reporting and Outlook.

Desired Attributes:

  • Strong attention to detail with a focus on process improvement (Lean mindset).
  • Excellent communication and interpersonal skills, adaptable to a fast-paced and evolving environment.
  • A proactive team player demonstrating personal ownership.

Benefits:

  • Flexible working hours with a 4.5-day work week.
  • 33 days of annual leave, inclusive of public holidays.
  • Pension plan, life insurance, and health coverage.
  • Access to a shuttle bus service, EV charging points, and a cycle-to-work scheme.
  • Complimentary onsite gym facilities with classes available.

About SC Johnson:

SC Johnson is a fifth-generation family-owned company committed to leading with purpose for over 130 years. We are proud to offer top brands such as Raid, Glade, Kiwi, OFF, Windex, and Ziploc, making a positive impact in homes around the world. Our success is driven by the dedication and strength of our 13,000 employees, whom we value and support in achieving both individual and collective goals.

Inclusion & Diversity:

We celebrate diversity and strive to create an inclusive and supportive work environment for all. Our commitment to attracting, hiring, and retaining diverse talent is ongoing, ensuring that everyone can thrive in our workplace.