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IT Support Specialist
2 months ago
About the Role
We are seeking a highly skilled and motivated IT Support Specialist to join our team at bet365. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our users.
Key Responsibilities
- Technical Support
- Diagnose and resolve hardware and software issues in a timely and efficient manner.
- Provide technical assistance to users, including setup and configuration of devices and software.
- Escalate complex issues to senior technical staff as needed.
- Infrastructure Management
- Monitor and maintain the health and performance of our technology infrastructure.
- Identify and implement opportunities for process improvements and cost savings.
- Collaborate with cross-functional teams to ensure seamless integration of technology solutions.
- Stakeholder Management
- Develop and maintain strong relationships with stakeholders, including users, vendors, and internal teams.
- Communicate technical information to non-technical stakeholders in a clear and concise manner.
- Provide regular updates on technical projects and initiatives.
- Continuous Improvement
- Stay up-to-date with the latest technology trends and advancements.
- Identify opportunities for process improvements and implement changes as needed.
- Contribute to the development of technical documentation and knowledge base.
Requirements
- Proven experience in IT support and infrastructure management.
- Excellent technical skills, including knowledge of Windows 10, Microsoft Office, and collaboration tools.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- High school diploma or equivalent required; degree in computer science or related field preferred.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.