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IT Support Specialist

2 months ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Job Description

About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at bet365. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our users.

Key Responsibilities

  • Technical Support
    • Diagnose and resolve hardware and software issues in a timely and efficient manner.
    • Provide technical assistance to users, including setup and configuration of devices and software.
    • Escalate complex issues to senior technical staff as needed.
  • Infrastructure Management
    • Monitor and maintain the health and performance of our technology infrastructure.
    • Identify and implement opportunities for process improvements and cost savings.
    • Collaborate with cross-functional teams to ensure seamless integration of technology solutions.
  • Stakeholder Management
    • Develop and maintain strong relationships with stakeholders, including users, vendors, and internal teams.
    • Communicate technical information to non-technical stakeholders in a clear and concise manner.
    • Provide regular updates on technical projects and initiatives.
  • Continuous Improvement
    • Stay up-to-date with the latest technology trends and advancements.
    • Identify opportunities for process improvements and implement changes as needed.
    • Contribute to the development of technical documentation and knowledge base.

Requirements

  • Proven experience in IT support and infrastructure management.
  • Excellent technical skills, including knowledge of Windows 10, Microsoft Office, and collaboration tools.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; degree in computer science or related field preferred.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.