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Mobility Engineer

2 months ago

Birmingham, Birmingham, United Kingdom Microland Full time

Job Summary
We are seeking a highly skilled Mobility Engineer to join our team at Microland. As a Mobility Engineer, you will be responsible for supporting our organization's mobility infrastructure to help us meet our business goals on the go. This includes performing regular BAU activities on on-premises mobility infrastructures like AirWatch, XenMobile, MobileIron, and cloud mobility infrastructures like Intune, SOTI. You will also be responsible for periodic maintenance, addressing repetitive end-user incidents and requests within the specified SLA, and providing L1 support for mobility infrastructure.

Key Responsibilities
1. Monitor, report, administer, troubleshoot, and provide L1 support for mobility infrastructure
2. Address end-user incidents and requests related to mobility and apps
3. Update the support ticket with the progress
4. Incident Management
5. Understand SOP documents and consult L2 team in case of any discrepancies

Technical Skills
- Mobility
- Understanding of on-premises/cloud mobility solutions; Intune, AirWatch, XenMobile, MobileIron etc.,
- Good understanding of iOS and Android platforms and applications

Application Packaging and Publishing
- Troubleshoot application packaging and publishing
- Intune Application Wrapper, Jamf Composer, and other package tools
- Publishing apps through Intune and SCCM

LDAP
- Basic Active Directory user administration?

End-User
- Outlook Mobile clients on both iOS and Android platforms
- Teams/OneDrive/BOX mobility clients
- Device Enrolments, remote full and partial wipe

Scripting
- Basic scripting knowledge for custom application deployment