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IT Support Specialist

2 months ago

Belton, United Kingdom Syntax Consultancy Limited Full time
Job Title: 1st Line IT Support Technician

Are you an IT professional looking for a new challenge? We have an exciting opportunity for a 1st Line IT Support Technician to join our team at Syntax Consultancy Limited.

About the Role:

We are seeking a highly motivated and experienced IT Support Technician to provide technical support for our clients. As a 1st Line IT Support Technician, you will be responsible for troubleshooting and resolving technical issues related to Windows, Microsoft technical environments, and other IT systems.

Key Responsibilities:
  • Provide technical support for Windows, Microsoft technical environments, and other IT systems
  • Log and troubleshoot technical issues
  • Diagnose and resolve technical problems to 1st line level
  • Provide remote IT support for end-users
  • Escalate calls when necessary and manage IT incidents within agreed SLAs
Requirements:

To be successful in this role, you will need:

  • Previous IT Service Desk and Helpdesk experience
  • Strong technical skills, including Windows, Microsoft technical environments, and other IT systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:

We offer a competitive salary, hybrid remote work arrangement, 25 days holiday (plus bank holidays), pension, profit share, private healthcare, gym, free parking, and enhanced maternity/paternity benefits.

Join our team and take the first step towards a rewarding career in IT support.