Remediation Specialist

6 days ago


Salisbury, Wiltshire, United Kingdom Nucleus Financial Full time
About the Role

We are seeking a highly skilled Remediation Analyst to join our team at Nucleus Financial. As a Remediation Analyst, you will play a critical role in resolving issues and achieving great customer outcomes.

Your primary responsibility will be to investigate issues, identify the impact, and determine the necessary calculations to assess the impact on each customer. You will also be responsible for specifying and finding the required data, performing calculations, and identifying improvements to prevent recurring errors.

Key Responsibilities
  • Investigate issues to establish what went wrong
  • Identify the impact of the issue – who was impacted? How were they impacted?
  • Determine which calculation approach will need to be used to assess the impact on each customer
  • Specify and find the data required to perform the calculations
  • Perform the calculations, using whatever tools are available to you
  • Identify improvements to how things can be done and drive action to improve them to prevent recurring errors
About You

We are looking for a highly organized and detail-oriented individual with excellent analytical skills. You should be able to ask great questions to understand expectations and react quickly to solve problems.

You will have a passion for coming up with methods and metrics to understand financial impact to sensitive cases that may impact our customers.

What We Offer

We offer a generous blend of benefits for the things that really matter to our people, including pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives, and flexible working options.

We value cultural contribution and growing our diversity of thought, over technical capability. However, previous experience in the financial services industry, excellent Excel skills, and strong attention to detail would be beneficial.

About Nucleus Financial

Our purpose at Nucleus Financial is to help make retirement more rewarding, with a vision to build the best retirement-focused platform in the UK. We are a fast-paced and exciting environment where you will get the chance to fulfill your potential and do work that really matters, to you and our customers.

We believe in you having your own chunk of responsibility and being trusted to make things happen.

Inclusion and Diversity at Nucleus Financial

We really care about inclusion and believe it is a commercial imperative. We offer a culture that is future-relevant and durable, and we are committed to growing our diversity of thought.



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