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Quality Assurance Specialist
2 months ago
We are seeking a highly skilled Quality Assurance Specialist to join our team at Fawkes and Reece. As a Quality Assurance Specialist, you will play a critical role in ensuring that our homes meet the highest standards of quality and excellence.
Key Responsibilities- Inspect and Verify every detail of our homes, from foundation to final finishing touches, to ensure they meet our quality standards.
- Benchmark each home both externally and internally to ensure customer expectations are met and certify each home meets our 5-star standards.
- Manage your own diary to ensure homes are inspected in line with our robust quality checklist procedure.
- Help achieve legal completion in line with our forecasted completion dates.
- Conduct Home Ready Inspections and Ready for Occupation Inspections, prioritizing developments while maintaining strong working relationships with all sites.
- Update COINS to ensure an accurate record is kept assisting the customer journey.
- Engage with other stakeholders within the business to ensure results of inspections are recorded and closed-down within the correct timeframes.
- Visit and liaise with customers and site teams to ensure completion of agreed defects.
- Attend development meetings and contractor meetings, sharing best practices and working closely with all departments.
- Follow up with contractors when recurring defects are highlighted.
- Manage complaint management.
- Work closely with the customer care team to manage the process when developments come to an end.
- Ensure compliance with the New Home Quality Code.
- Attend weekly build/sales meetings at Head Office.
- Prepare monthly reports for inclusion in the Board report pack.
- Provide periodic training to Sales Executives and Site Managers.
- Strong work ethic with the ability to work alone and as part of a team.
- Good time management and organizational skills.
- Project management skills.
- Attention to detail.
- Customer Care knowledge.
- Knowledge of NHBC, 5-star standards, NHQC.
- Excellent Communication skills.
- Ability to liaise with customers, contractors, and internal departments.
We are offering a salary up to £40k + car allowance, mileage, 24 days annual leave (plus bank holidays), company pension scheme, company bonus, and the opportunity to work with an established team delivering quality homes.
