IT Support Engineer
5 days ago
RaptorTech Recruitment is seeking a highly skilled 2nd Line Support Engineer to join our team in the Liverpool area. As a key member of our IT support team, you will provide face-to-face and remote support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide 2nd line support to clients via phone, email, and remote desktop
- Collaborate with the 1st line support team to resolve technical issues
- Lead on IT infrastructure projects, including auditing and migrating systems to new platforms
- Develop and maintain knowledge of cloud technologies, particularly Office 365 and Azure
Requirements:
- Sound knowledge of cloud technologies and IT infrastructure
- Excellent communication and customer service skills
- Microsoft certifications and ITIL v3/v4 qualifications
What We Offer:
- A competitive salary of up to £35,000
- Annual bonus and 25 days' annual leave
- Hybrid working arrangement
- Company pension scheme
If you are a motivated and experienced IT professional looking for a new challenge, please apply now to join our team.
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