IT Support Engineer

5 days ago


Liverpool, Liverpool, United Kingdom RaptorTech Recruitment Full time
Exciting New Role for 2nd Line Support Engineer

RaptorTech Recruitment is seeking a highly skilled 2nd Line Support Engineer to join our team in the Liverpool area. As a key member of our IT support team, you will provide face-to-face and remote support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide 2nd line support to clients via phone, email, and remote desktop
  • Collaborate with the 1st line support team to resolve technical issues
  • Lead on IT infrastructure projects, including auditing and migrating systems to new platforms
  • Develop and maintain knowledge of cloud technologies, particularly Office 365 and Azure

Requirements:

  • Sound knowledge of cloud technologies and IT infrastructure
  • Excellent communication and customer service skills
  • Microsoft certifications and ITIL v3/v4 qualifications

What We Offer:

  • A competitive salary of up to £35,000
  • Annual bonus and 25 days' annual leave
  • Hybrid working arrangement
  • Company pension scheme

If you are a motivated and experienced IT professional looking for a new challenge, please apply now to join our team.



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