Guest Services Team Lead

3 weeks ago


Barnet, Greater London, United Kingdom Get Golfing CIO Full time

Front of House Team Leader

Get Golfing CIO

Full-time

About the Company: Get Golfing CIO is a distinguished organization recognized for its exceptional service in the hospitality sector, committed to delivering memorable experiences for all guests.

Role Overview: We are looking for a passionate Front of House Team Leader to become an integral part of our team, responsible for overseeing event operations and enhancing customer satisfaction.

Key Responsibilities:
  • Supervise and guide front-of-house personnel to uphold exemplary service standards.
  • Facilitate team meetings, mentor new employees, and provide constructive feedback.
  • Ensure outstanding customer service and effectively resolve any issues that arise.
  • Oversee front-of-house activities, maintain cleanliness, and liaise with the kitchen staff.
  • Work closely with event coordinators to ensure seamless event delivery.
  • Track inventory levels, manage orders, and enforce operational policies.
  • Promote a collaborative work atmosphere, encouraging teamwork and interdepartmental cooperation.

Qualifications:

  • 2-4 years of experience in front-of-house roles within the hospitality industry.
  • Demonstrated customer service expertise and leadership capabilities.
  • Excellent communication, interpersonal, and leadership skills.
  • Familiarity with point-of-sale systems and health & safety protocols.

Education and Certifications:

  • First aid and CPR certification is a plus.
  • Leadership or management training certification is advantageous.

Personal Attributes:

  • Enthusiastic about delivering exceptional customer service.
  • Strong problem-solving abilities and capacity to inspire a team.
  • Willingness to work flexible hours, including evenings and weekends.
  • Dedication to fostering a positive workplace culture.

Physical Requirements:

  • Capability to stand, walk, lift, and carry items weighing up to 25 pounds.
  • Ability to perform physically demanding tasks and operate kitchen equipment effectively.


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