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Guest Services Supervisor
3 months ago
Hospitality Operations Leader
Get Golfing CIO
Full-time
About the Company: Get Golfing CIO is a distinguished organization recognized for delivering exceptional experiences in the hospitality sector, committed to ensuring guest satisfaction at every event.
Role Overview: We are looking for a passionate Hospitality Operations Leader to become an integral part of our team, responsible for overseeing event coordination and enhancing customer interactions.
Key Responsibilities:- Oversee and guide front-of-house personnel to uphold exemplary service standards.
- Facilitate team meetings, mentor new employees, and provide constructive feedback.
- Ensure outstanding customer service and adeptly manage any complaints.
- Supervise front-of-house operations, maintain cleanliness, and liaise with the culinary team.
- Work closely with event planners to ensure successful execution of events.
- Monitor stock levels, place supply orders, and enforce operational policies.
- Promote a collaborative work atmosphere, encouraging teamwork and interdepartmental cooperation.
Qualifications:
- 2-4 years of experience in front-of-house roles within the hospitality industry.
- Demonstrated customer service excellence and team leadership capabilities.
- Strong leadership, interpersonal, and communication skills.
- Familiarity with point-of-sale systems and health & safety standards.
Education and Certifications:
- First aid and CPR certification is a plus.
- Leadership or management training certification is beneficial.
Personal Attributes:
- Enthusiastic about delivering exceptional customer service.
- Excellent problem-solving abilities and a knack for motivating teams.
- Willingness to work flexible hours, including evenings and weekends.
- Dedicated to fostering a positive workplace culture.
Physical Requirements:
- Capability to stand, walk, lift, and carry items weighing up to 25 pounds.
- Able to perform physically demanding tasks and efficiently operate kitchen equipment.
