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Assistant Night Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Night Manager to join our team at Valor Hospitality Europe. As a key member of our front-of-house team, you will be responsible for ensuring the smooth operation of our hotel during night shifts.
Key Responsibilities- Deputise for the Night Manager in their absence, making decisions and solving problems as needed.
- Run night audits, health and safety checks, and night security walks to ensure the hotel's safety and security.
- Deal with guest requests and resolve any issues that may arise during the night shift.
- Provide detailed handovers to the incoming shift and Duty Manager to ensure a seamless transition.
- Develop and maintain excellent customer service skills to provide a high level of service to our guests.
- Strong background in front-of-house or reception operations.
- Excellent communication and problem-solving skills.
- Ability to work a range of shifts and days, including evenings and weekends.
- Flexibility to adapt to changing circumstances and priorities.
- Commitment to providing exceptional customer service.
- Competitive rates of pay.
- Exclusive discounts for team members and their families.
- Access to high-street discounts on a range of shops, experiences, and more.
- Generous refer-a-friend bonuses.
- A range of healthcare cash plan options.
- Fully funded apprenticeship programs.
- Internal development programs to support career growth.
Valor Hospitality Europe is an equal opportunities employer and welcomes applications from all suitably qualified persons. We are a leading hospitality company with a portfolio of 34 hotels across the UK, operating under leading brands such as Crowne Plaza, Holiday Inn, and Hilton Garden Inn. We are committed to providing exceptional customer service and creating memorable experiences for our guests.
