Technical Support Specialist

3 weeks ago


Lichfield, Staffordshire, United Kingdom Proftech Talent Full time £24
Position: Technical Support Specialist

We are seeking a dedicated Technical Support Specialist to join our team at Proftech Talent.

About the Role:
This role involves providing essential support for a variety of products, including surveillance equipment and advanced vehicle safety systems. Our clientele ranges from individual consumers to large-scale commercial operations.

Key Responsibilities:
As a Technical Support Specialist, your duties will include:
1. Assisting in project management to ensure adherence to timelines and deliverables.
2. Collaborating with the Research and Development team on innovative projects.
3. Conducting site assessments to oversee project progress as necessary.
4. Supporting the installation of prototypes and new products across various vehicle types, including passenger cars, commercial vans, heavy goods vehicles, and public transport.
5. Creating detailed specification sheets and user manuals, which involve capturing images and documenting technical details.
6. Delivering both internal and external technical training sessions as required.
7. Providing comprehensive technical assistance to both internal teams and external clients, particularly during product installations.

Qualifications:
The ideal candidate will possess:
- Proficient knowledge of Microsoft Office Suite.

Working Hours:
Monday to Friday, standard business hours.

Benefits:
Joining our team offers several advantages, including:
- 23 days of annual leave plus public holidays.
- Complimentary on-site parking.
- Participation in a pension scheme.

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