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Client Relations Specialist

3 months ago

Banbury, Oxfordshire, United Kingdom Pertemps Full time
Join Our Dynamic Team

Are you a skilled communicator seeking a rewarding opportunity? We are looking for a dedicated individual to fill a crucial role in our Customer Service and Home Delivery operations.

This position is designed for those who thrive in a collaborative environment and are eager to contribute to a supportive team.

Key Responsibilities:
  • Engage with both internal and external stakeholders, including consumers, retailers, warehouses, and carriers.
  • Manage, process, and oversee orders within our home delivery systems.
  • Provide timely responses to customer inquiries and transportation-related questions.
  • Address customer service inquiries through various communication channels, including phone and electronic methods.
  • Coordinate with warehouses and delivery partners to resolve delivery issues and inquiries.
  • Investigate and resolve customer complaints effectively.
  • Escalate complex customer issues to the Line Manager when necessary.
  • Assist the Consumer Service Team Leader with key performance indicators, projects, and other customer service-related tasks.

This role offers opportunities for long-term training and professional development. If you possess relevant experience, we encourage you to consider this opportunity with Pertemps.

Familiarity with SAP or advanced Excel skills would be beneficial, though not mandatory for application.