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Radiology IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced Radiology IT Support Specialist to join our team at East and North Herts NHS Trust. As a key member of our Clinical IT team, you will be responsible for providing advanced technical support and expertise in the routine administration and maintenance of our Radiology Clinical IT Systems.
Key Responsibilities- Provide 2nd line support using advanced skills and complex knowledge of all clinical IT systems to diagnose, troubleshoot, and resolve problems.
- Accurately document all support calls and emails, gathering as much information as quickly as possible to correctly diagnose faults.
- Take ownership for 2nd line issues and manage the resolution ensuring that service level agreements are met.
- Provide advice, assurance, training, and support to users in both standard desktop software and clinical systems.
- Ensure that data entry is accurate to provide basic stat reports for end users.
- Follow escalation channels ensuring that the correct route to resolve the call is followed.
East and North Herts NHS Trust is a leading healthcare provider in the region, delivering high-quality, compassionate care to our patients. We are committed to providing a positive work-life balance for our employees and offer flexible working arrangements to support our staff.
Requirements- Experience of using multiple computer systems and software applications.
- Ability to communicate both written and verbal complex information, effectively and professionally to staff of all levels.
- Good organisational and motivational skills.
- Knowledge of Windows 10 and Microsoft Office 365.
- Knowledge of clinical systems, such as PAS, EPR, RIS, and PACS.
