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Senior Operating Model Manager

2 months ago


London, Greater London, United Kingdom Royal Mail Full time
About the Role

We are seeking a highly skilled Senior Target Operating Model Manager to join our team at Royal Mail. As a key member of our product development team, you will play a critical role in shaping our business operating models to drive revenue growth and customer satisfaction.

Key Responsibilities
  • Develop and maintain high-level models and diagrams to document current, interim, and end-state product operating models.
  • Responsible for developing, maintaining, and communicating commercial concepts for new and enhanced products and services.
  • Provide oversight assurance to ensure the design and delivery of business change initiatives achieve defined outcomes and benefits.
Requirements
  • Expert knowledge in tools, techniques, and models required to develop Target Operating Models.
  • Strong stakeholder management skills with experience influencing senior management audiences.
  • Exceptional visualisation, written, and verbal communication skills.
  • Commercial and legal acumen with a good understanding of business strategy and goals.
What We Offer
  • A competitive salary, car allowance, and full family private healthcare.
  • 18% annual bonus potential with 27.5 days annual leave, plus bank holidays, increasing to 30 days after 10 years' service.
  • A company pension scheme with highly competitive contribution rates.
About Us

Royal Mail is a leading provider of postal and parcel services in the UK. We are committed to delivering exceptional customer experiences and driving business growth through innovative product solutions and leading-edge platforms.

We are proud of our diverse employee network groups and the active role they play in supporting belonging and encouraging a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.